CREATED AS ON 05.10.2024
UPDATED ON : 12.06.2024
Introduction
The Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“ Rules ”) requires that any body corporate which collects, stores, receives and/or handles personal information of a user, shall provide a privacy policy for handling and dealing in the personal information and make available such policy on its Website.
Sensitive personal data or information (“Personal Information”) of a person is defined under the Rules to include information relating to:-
Any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law for the time being in force is not regarded as Personal Information or data for Rules.
This policy (hereinafter referred to as the “Privacy Policy”) is to inform you regarding the collection and use of your Personal Information by SARBOJANIN SALES AND SERVICES PRIVATE LIMITED, which is collected during your visit to our website www.expenrec.com (hereinafter referred to as the “Website”).
For this Privacy Policy, wherever the context so requires, “you” “your” or “user”, shall mean any natural or legal person who has agreed to visit and access the Website anonymously or agreed to provide his/her personal information by registering on the Website. The terms, “we”, “us”, and “our”, appearing in this Privacy Policy shall mean and refer to SARBOJANIN SALES AND SERVICES PRIVATE LIMITED and owners and proprietors of the Trademark expenrec.com and domain name expenrec.com.
What Personal Information is collected?
We provide several mobile recharges, and online bill payments, E-gift vouchers for branded store-related services through the Website. We collect personally identifiable information such as name, age, gender, email, telephone number, and address when you register on our website www.expenrec.com. You may be further requested to provide information related, to products and services.
What is the Personal Information used for?
Your personal information is used by us to provide you with information and knowledge about the various services, available in the market for your benefit. We would therefore use your personal information to:
Your contact information such as email and telephone number can be used by us and/or our authorized persons to send you messages, emails, and notifications in connection with new products, promotions of related schemes, and policies that are offered by various insurers. By registering with us, therefore, you authorize us and our authorized persons to contact you and offer your information related to matters of services we provide.
If at any time you wish us to stop using your information for any or all of the above purposes, please contact us as set out below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
Information sharing & disclosure
Upon registration on our Website, your Personal Information is encrypted and stored on servers hosted with third-party service providers (“Storage Servers”) under legally binding contracts, which comprise strict confidentiality-related obligations. The Storage Servers are under complete control of SARBOJANIN SALES AND SERVICES PRIVATE LIMITEDand its authorized representatives. Additionally, the third-party service providers who host our Storage Servers are required to maintain the security standards that are prescribed from time to time, under the Information Technology Act 2000 (“Act”) and Rules.
The collected Personal Information will be transferred to selected third parties, such as the mobile recharge companies, our affiliates, and business partners, after seeking appropriate consent from you at the time of collecting the Personal Information from you. The third parties with whom we will share your Personal Information will not use your Personal Information for any purposes other than for what we have agreed with them. Additionally, all third parties with whom we may share your Personal Information, are also required to maintain the minimum levels of security and protection, as may be prescribed under the provision of the Act and Rules from time to time, to safeguard your Personal Information.
We will also share your Personal Information with our partners to facilitate the issuance and service of your demand. In addition to the Personal Information provided to us by you, partner service providers may request certain additional information such as your bank details and other financial information (“Additional Information”) before a service is served to you. We will inform you if we are collecting this Additional Information from you on behalf of the partner Companies. The Additional Information collected by us on behalf of the partner Companies will be exclusively under the control and protection of the partner Companies and we will not be responsible for the storage and protection of such Additional Information. Therefore, before submitting any such Additional Information to us or the partner Company directly, we recommend that you enquire with the respective Partner Companies to understand their privacy policy and practices.
We will keep your Personal Information only for as long as is necessary for providing you with the services mentioned hereinabove. We will not use your Personal Information for any of the purposes if you have indicated that you do not wish us to use your Personal Information by submitting your request in this regard to us at the time of collecting the Personal Information or at a later stage as set out below. If we have a merger with anyone in the market, we will notify you by making appropriate changes to this Privacy Policy or through e-mail or messages.
Changes to our records
If you would like to review, change or delete the Personal Information you have supplied us with, please contact us as set out below.
Collection of non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our website upon your access to our Website. We may also aggregate details that you have submitted to the Website (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this website. We may from time to time supply third parties with this non-personal and/or aggregated data in a completely anonymous way, for uses in connection with this Website.
Legal
Except as set out in this privacy policy, we will not disclose any Personal Information without your permission unless we are legally entitled or required to do so. We oblige law enforcement and regulatory investigation to enforce laws aimed at preventing intellectual property infringements, fraud, and/or any other crime, if we believe that such action is necessary to protect and/or defend our rights, property, or personal safety and those of our users/customers or other individuals. As a result, in reply to a confirmed request, from any law enforcement or other government agency, linked to an alleged illegal activity or a criminal investigation, we may reveal your Personal Information such as name, address (in full), telephone number email, history of user-id, etc.
Use of your personal information submitted to other websites/entities
On our Website, we may have links to websites of partner Companies or you may be referred to our website through a link from another website. We recommend that you check the policy of each of the websites you visit, especially when submitting any Personal Information to such websites, to understand their policies since we cannot be responsible for the privacy policies and practices of other websites.
Data Retention Policy
We shall store your personal information for lawful purposes only. We keep de-identified data for research and statistical purposes for a longer period.
If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes. We may continue to store your data in anonymized form for analytical and research purposes for a period of one hundred and eighty days after any cancellation or withdrawal of the registration, as the case may be or as per our retention policy or as per the period prescribed by applicable regulatory/statutory/governmental authorities.
Changes to our Privacy Policy
From time to time, we may make changes to this Privacy Policy at our sole discretion. In the process, if we make any substantial changes in the manner in which we utilize, store, or share your personal information, we will inform you by posting such changes here on this Privacy Policy page. Please check our Privacy Policy regularly.
Grievance; Contact
Please contact Grievance Officer Dawa Norbu Sherpa at info@expenrec.com or call our number 0353-4061490, if you would like to review, change, and/or delete the Personal Information submitted by you or discontinue our use of your personal information or generally would like to know more about our privacy policy or for any queries or grievance about our privacy policy.